Plastic eRDPML™ Retires

The blue plastic version eRDPML™ calculator will no longer be produced and supplies will run out soon.

The popular eRDPML eLearning (70031-1), accessible in the PADI Library, will continue to be available. If you’ve been providing student divers with the blue plastic eRDPML, please switch to providing students with the digital version.

As with all digital products, the eRDPML works on both Android and Apple products, accessible on smartphones and tablets. You provide students divers with a digital eRDPML via a code, either as part of a crew-pak or purchased separately.

Contact your PADI Regional Training Consultant if you have any questions about the digital eRDPML.

Help Divers ReActivate

Keep skills proficient, review key dive information, and seek a refresher after a period of inactivity are all phrases divers hear throughout their training. It’s solid advice, and not only important for diver safety but also for comfort and enjoyment in the water. Some divers do refreshers every year. For others, it’s an upcoming trip to an exotic dive destination that motivates them to refresh their dive skills after remaining dry for several years.

One of the best features of the PADI ReActivate® program is that it accommodates PADI® Divers who want a refresher, whether it’s a minor yearly tune-up or a major dive skills and knowledge review. ReActivate is convenient, prescriptive and allows each diver to progress at a personal pace. You provide only as much guidance and coaching as the diver needs.

How It’s Done

  1. Follow ReActivate standards in the PADI Instructor Manual when conducting the program.
  2. Have divers complete a knowledge refresher with PADI ReActivate eLearning and schedule a water skills session in either confined or open water.
  3. During a predive interview, make sure to check diver log books. Then, ask divers these questions:
  • How many dives have you made, and in what conditions and environments?
  • When and where did you make your last several dives?
  • How did your last dives go?
  • What would help you to improve your last few dives?
  • What skills do you want to practice? You can use the Skill Practice Slate to have divers indicate the skills they are unsure about.

  1. In your briefing, remind divers that they should do a predive safety check. Also go over special entry and exit techniques, if there are any, for the dive site.
  2. Observe divers before and during the dive. Based on your observations, provide reminders, demonstrations, adjustments and other remediation as needed to restore mastery.
  3. Have divers specifically demonstrate and practice these skills: Remove, replace and clear the mask; neutral buoyancy and hovering; emergency weight drop; alternate air source ascent and controlled emergency swimming ascent (in confined water only).
  4. Have divers practice any skills they said they wanted to practice during the predive interview and those skills that require more practice based on your observations.

Use your judgment to make the dive prescriptive to what divers need. A PADI Diver who completes both the knowledge and dive skills review earns a replacement certification card with a ReActivate date. Log on to the PADI Pros’ Site and go to the Online Processing Center to request a replacement card. A ReActivate date can be placed on any PADI diving certification card the diver has earned.

Use ReActivate and your teaching skills to help divers get back in the water. Check the ReActivate Instructor Guide in your PADI Instructor Manual and the ReActivate pages in PADI’s Guide to Teaching for more details.

 

Based on an article that appeared in the First Quarter 2019 The Undersea Journal®

Updated Dive Shop Locator Now Live

The updated PADI® Dive Shop Locator (DSL) is now live in eight languages (with more to come) and makes it even easier for divers to find you. Here’s what’s new:

Responsive Design for Mobile Devices

The DSL was redesigned with mobile users in mind and is responsive to any device screen with familiar touch navigation.

Map function:

The map uses familiar mapping functions like dragging, zooming and selecting a map entry for more information. Users can redo searches in new areas and rest the map to their current location. Plus, hovering in the results pane highlights the dive shop flag for that particular dive center on the map as a visual indicator of its location.

Premium:

Premium upgrade listings are given higher priority in searches and are shown at the top of search results. These listings also provide a more detailed dive shop profile and display the dive store’s logo. Plus, you can now list the courses available at your dive center by editing the account tab under Premium Listing at the PADI Pros’ Site.

Sponsored Ads:

Sponsored Ads are now displayed with a yellow border in the results pane and yellow dive flag in the map area. As of 1 January 2019, advertisement display order will be randomized, which means anyone may be at the top of the results.

Search results:

While all dive centers and resorts are shown in an unfiltered search, Five Star and Premium listings are given weighted priority. There are numerous filters available but to improve search results, dive centers can purchase a Premium Listing or Sponsored Ad or upgrade to a Five Star membership level. The weighting system is a balance of Five Star status, Premium Listing status, distance from center and search keywords.

Check out the improved PADI Dive Shop Locator today and be sure to provide your comments by using the feedback button.

PADI Digital Products Expand Reach

With more languages added to Open Water Diver,  Freediver™ and now Enriched Air Diver courses, and the PADI eLearning® experience becoming even more fluid, PADI® educational materials continue to claim the lead for diver training.

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Because scuba diving bridges borders and cultures, bringing people who speak different languages together to enjoy the underwater environment, PADI diver materials need to account for this, including eLearning products.

PADI Divers have access to a wider variety of learning materials with a digital suite of core courses that are easy to purchase, download and use. Now, these materials are offered in more languages than ever – further demonstrating that PADI truly is the way the world learns to dive.

Here’s what’s new for Open Water Diver, Freediver, Advanced Open Water and popular Enriched Air Diver courses (with more languages in more courses to come).

  • PADI Open Water Diver – Seven new languages: Czech, Croatian, Greek, Hungarian, Indonesian, Russian and Turkish.
  • PADI Freediver – 11 additional languages: Arabic, Chinese (Simplified and Traditional), Dutch, French, German, Italian, Japanese, Portuguese, Spanish,  and Korean, with Thai and Russian soon to follow.
  • PADI Enriched Air Diver – 22 languages: English, Arabic, Danish, Dutch, French, Finnish, German, Greek, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Indonesian, and Traditional Chinese. Simplified Chinese, Thai, Hebrew and Polish soon to follow.
  • Advanced Open Water Diver – Nine new languages:  English, German, French, Dutch, Spanish, Korean, Arabic, Italian, Traditional and Simplified Chinese.

Important to note:

  • The PADI Library app will reflect these new language additions. If divers have automatic updates turned on in their device settings, the app will update automatically.  If not, they need to update their app to be able to see the new language options.
  • To be sure student divers know what services you offer, PADI Dive Centers and Resorts should update eLearning preferences in your account on the PADI Pros’ Site to reflect the courses and languages you support.
  • The affiliate links are now universal and are not specific for each course.  After clicking on the affiliate link, the student view defaults to all courses and languages.  For this reason, be sure to update eLearning preferences in your account and deselect the courses and languages you do not support.
  • There is now an eLearning completion alert email when student divers have finished their final exam (Open Water and Enriched Air eLearning) and have affiliated with you. All members automatically receive these alerts but you can turn them off in the eLearning preference center if you prefer.

Keep an eye out as more updates to the eLearning experience are coming soon.

Participate in My PADI Club™ BETA

PADI Dive Centers and Resorts are needed to test My PADI Club and the PADI Online Processing Center 3.0. To be considered for initial BETA launch, you must:

  • Be issuing PADI eLearning® and/or digital codes through the PADI Online Processing Center. (Sending students to the PADI shopping cart or solely using affiliated links does not qualify at this time.)
  • Not use EVE to process codes/certifications. This test phase does not include EVE integration at this time.

Get started by setting up you’re My PADI Club profile following the steps below:

Step 1: Visit my.padi.com and log in using your Dive Center/Resort, PADI Pros’ Site, or ScubaEarth username and password.

Step 2: Click on Profile to update your profile image, avatar, and general info. Connect with divers and share your photos.

Step 3: Update additional store details by going to the PADI Pros’ Site (padi.com/mypadi). Log in using your Dive Center/Resort Account and update your Premium Listing to improve you’re My PADI Club Profile.

If interested, contact your PADI Regional Manager or Regional Training Consultant by 29 July 2018 to find out how to get involved!

 

PADI eLearning Environment Update

In the effort to provide PADI Divers an elegant customer journey from point of purchase to product completion, PADI is on a digital product mission. PADI has always been a world-class leader in diver education and has always been committed to creating the best diver training materials in the world and delivering them to the global network of PADI Dive Centers, Resorts and Professionals. PADI Members have always offered the world’s most sought-after diver certifications and have always enabled people to explore our water planet confidently and competently. So what is new? This has just become significantly easier. PADI is rolling out some major updates to the (newly named) eLearning Environment.

Today, PADI Members send a code from the online processing center to their students to allow those users to access eLearning products. Users then get an email with a link to access the product and an option to choose communication emails in a language of their choice. None of these steps have changed.

But now, when users click the link in that email, they are then taken to a freshly designed page where they create accounts to access their digital products. (If they already have an account, they simply use their login credentials to access their new materials.) The speed and efficiency of the login and sign up processes has been significantly improved too.

The new environment is clean and uncluttered. There’s a menu bar across the top, which makes it nice and simple for users to find their way. It’s easy to access PADI.com (by clicking either the logo or the PADI.com item in the menu bar). It’s easy to change languages. There’s a help option where users can find the number to call (or click a link to send an email directly to) the PADI office that supports them. There’s also the ever-popular forgotten password option where users can enter their account email and get a link to reset their passwords. Information icons provide additional information should users need it. It’s a clean simple interface and it’s difficult to get confused.

Once users sign in, they have the option to confirm or change their address. Now the icon in the top left changes from PADI to PADI eLearning®, confirming users are in the eLearning™ Environment where all their courses reside. (A My Courses subhead confirms this). A simple, clean, panel identifies each course. Users can either click on the panel image or the View Courses box to access everything in their certification paks. All this content is clearly listed and seamlessly accessible, with user-friendly links and, one of the big improvements is that there is now only one single login to access the eLearning environment.

In their eLearning materials, users can see all the components in their certification paks: the tablet product, the low-resolution manual, the eRDPML™ and the eTraining Dive Log complete with a link straight to ScubaEarth where that log lives (instead of having to login yet again for ScubaEarth). Obviously, the components vary with the course.

The bottom line is that it’s a much cleaner, more organized, user environment. The menu bar follows users wherever they go, so they always have those options. Things just got a lot easier for eLearners. There’s a lot more in store, expect other features to roll out regularly.

The Small Print/Technical Requirements

Tablet and Mobile Devices

  • iOS tablet and phone operating system 9 (limited support) 10 and 11. Current version and two previous versions
  • Android tablet and phone operating system Nougat and Oreo. Current version and two previous versions

Desktop/Web Viewer

  • Mac OSX 10.10 or later with the two most recent browser versions of Safari, Chrome, or Firefox
  • Windows 7 or 8.x with the two most recent browser versions of Chrome, Firefox, or Internet Explorer 11 or later
  • Desktop Web Viewer not supported on tablets or phones

PADI Application Fees & eLearning Prices for 2018

2018 application fees

Below are some helpful links to use throughout the year. Bookmark them for quick reference in 2018.

2018 PADI® Application Fees
How much is the PADI Master Scuba Diver™ processing fee? What is the application fee for a new PADI Divemaster? Find this information and more by bookmarking this link to PADI Application Fees.

PADI eLearning® and Touch Retail Pricing for 2018
Quickly find the retail price for PADI eLearning and digital products like the Open Water Touch certification pak here: PADI eLearning and Touch pricing.

Member, and PADI RRA Member pricing is available in the 2018 PADI price list. The price list is not available for download. Please contact your PADI Americas Regional Training Consultant along with your PADI member number to have a PDF version of the price list emailed to you.

PADI 2018 IE calendar (pros site login required)
To view the most up-to-date version of PADI Americas’ IE schedule for 2018, log into the PADI Pros Site, then click the link below to go directly to the 2018 PADI IE dates.
https://www2.padi.com/mypadi/templates/cb-login.aspx?id=6963

When can I download the 2018 PADI Instructor Manual?
The 2018 Instructor manual is scheduled to be posted to the Pro’s Site the first week of February 2018. Renewed PADI Pros can login to the Pro’s Site and download the manual from the Training Essentials menu.

Where can I download the 2018 PADI Price List?
You can view current pricing by logging into the PADI Pros Site and clicking the red Shop Online button. The online shopping cart has been updated to reflect current pricing. For a copy of the PADI Americas’ price list as a PDF, please contact your Regional Training Consultant and include your member number. Currently, the price list is not available for download.

New PADI Adaptive Techniques Specialty

PADI® Professionals have a long and successful history of adapting training to meet individual needs. This includes accepting people with physical and mental challenges into courses and creatively finding techniques that allow them to master skills and meet course performance requirements.

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The new PADI Adaptive Techniques Specialty course is designed to build on that foundation by broadening awareness and further exploring adaptive techniques. This specialty course is unique in that it’s designed for PADI Divemasters or Master Freedivers and higher.

The course consists of one knowledge development session that introduces the concept of holistic teaching and explores equipment and logistical considerations. It also includes a workshop that helps you look at dive center accessibility from the perspective of people with various disabilities.

There are two confined water workshops that focus on transfers, entries, exits, assists and communication, along with demonstrating, adapting and practicing skills based on a student diver’s abilities and limitations. The two open water workshops focus on evaluating accessibility, organizing and pacing dives, and adapting skills to the open water environment.

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When training people with physical and mental challenges, you learn to focus on what they can do rather than on what they can’t. You don’t have to take this specialty to work with divers with disabilities, but the knowledge and skills you gain can help you adapt course content to accommodate virtually any student diver. This specialty course will expand your ability to be student-centered and prescriptive in approach when adapting scuba or freediving techniques.

Adaptive Techniques Specialty Course Goals

To help PADI Pros:

  • Become more aware and mindful of individual considerations when introducing people with disabilities to diving or freediving.
  • Learn new adaptive techniques to use while supervising and training divers/freedivers with disabilities in PADI courses and programs.
  • Properly counsel and direct student divers, based on their abilities, toward PADI certification, PADI experience programs or toward a disabilities-dedicated diving organization.
  • Explore additional ways to motivate and encourage student divers with mental and/or physical challenges.

PADI Adaptive Support Diver

The subset course, PADI Adaptive Support Diver, is for divers who want to learn how to best support dive buddies who have a physical or mental disability. The course consists of the same knowledge development session as the full specialty, but only requires completion of one confined water workshop and one open water workshop. The prerequisites are PADI Open Water Diver or PADI Freediver™ (or higher), EFR® Primary and Secondary Care course completion within 24 months and to be at least 15 years old. Completion of the PADI Peak Performance Buoyancy is recommended beforehand to give the diver firsthand awareness of proper trim.

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Because the PADI Adaptive Support Diver course is a standardized specialty, divers can credit an Adventure Dive toward Advanced Open Water Diver certification, and can also credit the specialty toward PADI Master Scuba Diver™.

Becoming an Adaptive Techniques Specialty Instructor

To be authorized to teach the PADI Adaptive Techniques Specialty course and subcourse, PADI Instructors and PADI Freediver Instructors have the usual two application paths:

  1. Complete a PADI Specialty Instructor Training Course with a PADI Course Director, or PADI Freediver Instructor Trainer who is authorized as a PADI Adaptive Techniques Specialty Instructor Trainer.
  2. Apply directly to your PADI Regional Headquarters with proof of additional experience and training.

The PADI Adaptive Techniques Specialty Instructor Guide is used to support the course. Although the guide primarily addresses scuba diving, PADI Freediver Instructors who are Adaptive Techniques Specialty Instructors will find the guide inclusive of freedivers, with reminder notes about cross-referencing the PADI Freediver Program Instructor Guide.

The course launched at the 2017 DEMA Show in Orlando, Florida, USA, and is currently only available in English. For more information, contact your PADI Regional Training Consultant or go to the PADI Pros’ Site under Training Essentials for further resources about training divers with disabilities.

Updated Discover Scuba Diving Participant Guide

DSD CoverThe revised Discover Scuba® Diving Participant Guide includes new images, updated calls to action and new descriptions of special benefits. Throughout the guide, Discover Scuba Diving participants learn how to keep exploring by taking steps to earn a PADI Open Water Diver certification.

They also learn about staying connected through My PADI Club™ and how PADI’s Four Pillars of Change initiative links the worldwide network of PADI Divers to the causes they care about.

The “Something Special for You” page explains the benefits participants can claim including a DSD eCard, a digital download of the first PADI Open Water Diver Course section, and a digital guide describing how to earn certification.

DSD_Something Special

The knowledge development content did not change, but is clearly illustrated with new photos and diagrams. Releasing in late September, this required guide is available in multiple languages. Contact your PADI Regional Headquarters about availability and to order your new guides.

Pro-Level Customer Acquisition

Back to basics for better business

By John Kinsella

Ross Neill has trained a PADI® Pro or two. He’s a five time Platinum Course Director, a 300 Level Elite Instructor has more than 20 years experience teaching divers. (Check out The Bearer of Dreams blog on padi.com for some fascinating insights into his career.) He’s also now a Regional Training Consultant at PADI Americas covering the Southern California and Central Pacific regions. When he talks about the business of instructor development, it’s a good idea to pay attention.

Neill is open with his advice. He likes to “dive it forward” and has no qualms sharing his top tricks and techniques. When he speaks about pro-level customer acquisition, his peers perch on tiptoe and lean in; a bit like a group of investors eavesdropping on Warren Buffet. Everyone’s expecting something big, a game changer, a life altering revelation.

What they get, at least what the dive pros get, is a reminder of the basics. If you want more divemaster and instructor candidates the key is customer service.

Start with superior phone etiquette. You’d think that something as simple as answering the phone should be a given. Surprisingly, it’s not, and there is nothing more certain to annoy people than getting the run around when they call your dive shop. The ideal is a prompt, professional and personable pick up. If that’s not possible and a caller has to leave a voice message, it’s absolutely imperative that you respond within three or four hours; immediately is better. If you don’t, rest assured that your potential customer is now doing business with someone else. The same principle applies to email or any other form of contact, respond quickly, ask for a phone number and make the call.

Go Pro

Once you have future PADI Pros on the line make sure that they get the information they need. All staff, everyone, should be trained to sell pro-level courses. One of the best ways to do this is to create a pitch book and/or a frequently asked questions sheet that staff can use face to face or over the phone. Every person working in the store should be equipped to answer questions about the complete line-up of pro-level programs, overcome objections and find out precisely what the customer wants.

Finally, get a comprehensive information package into your potential customers’ hands (There’s a plethora of professional promotional publications you can use, add to and customize available on the PADI Pros’ Site and you’ll find PADI Regional Headquarters happy to help too.) and follow up once they’ve had some time (not too long) to review it with, you guessed it, a phone call.

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